Returns and Refunds
1. What is your return policy?
You can return products within 30 business days as long as they are in new, unused condition. A 15% re-stocking fee is applied to all returns made after 30 days of purchase. A refund of 50% only (of product cost) will be issued on products returned three (3) months following purchase. Please Note: Any product (i.e. DVDs) removed from its original cellophane wrapper is considered a used product and cannot be returned without consent from the home office. Please email us at firstname.lastname@example.org.
2. My product is defective, how do I receive a replacement?
Please contact us at email@example.com and someone will make arrangements for you to return the defective product and receive a replacement. Please Note: Do not send defective products to the return shipping address. When we respond to your email we will give you the correct return address.
3. What address should I use when returning my product?
Please include your name and order number with your return order to:
Advanced Fulfillment Inc.
Attn: Love and Respect
955 Godfrey Ave SW
Grand Rapids MI, 49503
Once our distributor notifies us of your return, a credit will be issued via the credit card used to place the order. Any restocking fees will be applied to the refund before it is issued.