Returns and Refunds

1. What is your return policy?

You can return products within 30 business days as long as they are in new, unused condition. A 15% re-stocking fee is applied to all returns made after 30 days of purchase. A refund of 50% only (of product cost) will be issued on products returned three (3) months following purchase. Please Note: Any product (i.e. DVDs) removed from its original cellophane wrapper is considered a used product and cannot be returned without consent from the home office. Please email us at

2. My product is defective, how do I receive a replacement?

Please contact us at and someone will make arrangements for you to return the defective product and receive a replacement. Please Note: Do not send defective products to the return shipping address. When we respond to your email we will give you the correct return address.

3. What address should I use when returning my product?

Please include your name and order number with your return order to:

Advanced Fulfillment Inc.
Attn: Love and Respect
955 Godfrey Ave SW
Grand Rapids MI, 49503

Once our distributor notifies us of your return, a credit will be issued via the credit card used to place the order. Any restocking fees will be applied to the refund before it is issued.

Still have question? See FAQs or Contact Us.