We are a small business committed to providing quality content that impacts relationships all over the world. You can see the categories and questions at the top and scroll farther down to see the answers. If, after reading through the appropriate section you would like more information, please email us at firstname.lastname@example.org. Please allow 48 hours for response to your email Monday - Friday.
Is the Spanish DVD set the same as the English DVD set?
No, the Spanish DVD set is a recording of a different Live Conference than the conference on the English DVD set. They are both a full taping of a Love and Respect Live Conference so the main content is very similar, but some of the examples, illustrations, etc. will be different on each set.
What is the difference between the 10 Week Couples Kit and the 10 Week Small Group Set?
The 10 Week Couples Kit includes the Love and Respect Conference DVDs and two companion workbooks. The 10 Week Small Group Kit includes the Love and Respect Conference DVDs and ten companion workbooks.
How long does it take to receive my order?
Unless there is a problem with your order, you order will ship the next business day. All orders are shipped Monday through Friday only, with no Saturday delivery. You can expect your order to arrive 5-7 business days after you place your order. Your products will ship from our distributor in Michigan, so the farther you are located from Michigan the longer it will take for you to receive your order.
What is your return policy?
Products may be returned within 30 business days as long as they are in new, unused condition. A 15% re-stocking fee is applied to all returns made after 30 days of purchase. A refund of 50% only (of product cost) will be issued on products returned three (3) months following purchase.
Please Note: Any product (i.e. DVDs) removed from its original cellophane wrapper is considered a used product and cannot be returned without consent from the home office. Please email us at email@example.com, or call 616-951-7300.
Can I make a backup copy (or copies to share) of the DVDs?
No. All DVDs are copyrighted and protected by Federal Copyright laws and may not be reproduced in any manner.
Are there any small groups in my area?
Currently, we don’t keep a database of small groups being held in different cities.
I ordered the online streaming videos, but haven’t received my DVDs yet.
If you ordered the online streaming videos, no physical product will be sent to you. These videos are available to you through your membership at loveandrespect.com or previously at loveandrespectacademy.com if you joined prior to our new membership site. If you have any questions about your membership, please email us at firstname.lastname@example.org, or call 616-951-7300.
Is the Family Book going to be available as a Small Group DVD study?
Currently there is no Small Group study on DVD or online format for the Family Book. However, there are many pieces of content related to the family and parenting topics in our article, podcast, and Ask Emerson sections that supplement the book material.
Always check loveandrespect.com and the Events, conference, or speaking links that you see to find out more about what is currently offered and specific event details.
When will there be a Video Conference in my area?
You can check for a video conference in your area by visiting our events page.
Does Love and Respect have counselors available for me to talk with?
Love and Respect Counseling, PC is available TO ANYONE WHO LIVES IN MICHIGAN via Emerson Eggerichs' son Jonathan Eggerichs, PsyD. He is a licensed psychologist in private practice in Rockford, MI.
For more information: www.loveandrespectcounseling.com.
What is included with my membership?
With a yearly membership you will have access to all of the following as long as you remain a member. All of our courses, podcasts, articles, and Ask Emerson videos which includes past content and new content created while you are a member. Currently there are 13 courses, (over a $500 value), 750+ articles, 125+ podcasts, and 40+ Ask Emersons, with weekly content being created for those final three categories. You will also have access to curated content pages where we pull together articles, podcasts, and Ask Emerson content on specific topics. There are additional offerings such as webinars with Emerson Eggerichs, Ph.D. on specific topics and discounts we plan on offering from time to time for being a member.
What is the difference between Building Blocks and the 10 Week Study?
The 10 Week Study uses the DVDs of the complete Love and Respect Conference. This study walks you through the entire conference. The study is broken down into 10 sessions (32-49 minutes each). Each week you will fill in the blanks in the workbook as you watch the DVDs. Discussion questions and a mid-week devotional are included for each session.
The Building Blocks uses a different DVD Set. It is not a recording of a Live Love and Respect conference, but is a series filmed at Calvary Chapel Ft. Lauderdale. Throughout this series Emerson unpacks five of the life changing principles that he presents at the Love and Respect conference. Each DVD Session begins with Emerson giving a 10-20 minute overview of the concept for that week, followed by a short discussion time. Emerson then gives a 10-20 minute teaching on how to apply the concept to each of the Love and Respect cycles, followed by more discussion prompted by the study guide questions.
Are there subtitles on the Spanish DVD set?
Only Spanish subtitles are on the Spanish DVD set. English subtitles are not included.
Is expedited shipping available?
Expedited shipping options are available to you as you go through the checkout process. Please Note: Next Day, 2nd Day, or any other expedited option does not change how long it takes to process your order (usually 1-2 business days). Shipping time is calculated after your order leaves our warehouse (generally, the next business day).
My product is defective, how do I receive a replacement?
Please contact us at email@example.com or call us at 616-951-7300 and someone will make arrangements for you to return the defective product and receive a replacement.
Please Note: Do not send defective products to the return shipping address. When we respond to your request, we will give you the correct return address.
Can I copy any of the workbooks for my friends or small group?
No. All workbooks are copyrighted and protected by Federal Copyright laws and may not be reproduced in any manner.
Does each person need a workbook?
We strongly recommend that each person receives their own workbook to use throughout the series. However, if the group is trying to save money on the number of workbooks, couples can share a workbook. The workbook contains blanks that you fill in as you’re watching the DVDs, so a couple can share as long as they are comfortable with only one person being able to fill in the blanks.
Are the streaming videos available as a hard set of DVDs?
Many of our past video series are available on DVD, including the Love and Respect conference. To receive the conference on DVD you need to order the 10 Week Love and Respect Conference DVDs via our store. Any new videos we produce (2018 moving forward) are available online only.
Do you have DVDs, a study guide, or any other materials to go along with Love and Respect in the Family?
There are many articles, podcasts, and other pieces of short format content on the topic of the family and parenting throughout the website but no course or workbook that directly follows the book.
Is the pricing for the Live Conference per couple or per person?
The price listed is per person. Register early via Early Bird Registration and save $10/per person!
How do I sign up to host a Video Conference?
If you or someone in your group has a vision to build and strengthen marriages and would like to partner with us for a Love and Respect Video Conference, please read the information here.
After reading the information, a hosting form is available for you to fill out and submit. Someone will be in touch with you as soon as possible.
Does Love and Respect have a list of counselors in my area?
A list of Christian counselors in your area is not available. We encourage you to go online and look at Focus on the Family, the American Association of Christian Counselors, or the Christian Association of Psychological Studies to inquire about Christian counseling in your area. Each has an online database of counselors or provides numbers you can call. Additionally, we encourage people to contact Bible believing churches near them as most churches have counseling resources, including referral lists for counselors in the area.
We have many useful courses, articles, podcasts, etc. that you may find useful before, during, or after counseling as well all of which can be found throughout the site. Many have said that the Love and Respect book changed their marriage as an example.
What Courses are popular with the membership?
There are a few courses that are popular but the most popular of all time is the Love and Respect Conference 10 Week Study. This is the full 6.5 hour weekend marriage conference with Emerson and Sarah that is broken down into 10 sessions and includes comprehensive written material to accompany the videos. This is a $149 value included with the membership. Related to this course are Building Blocks and The Crazy Cycle in Marriage, both popular as well.
Two courses for women only that are popular include Respectfully Yours and Mother & Son: The Respect Effect.
Also included with your membership is the Devotional course, which gives you access to 52 devotional videos on marriage that include an action item and prayer.
These are just a few of our courses, but our most popular ones.
What is the difference between the Building Blocks Small Group Kit and the Couples Kit?
The only difference is the number of Building Block Study Guides received. The Building Blocks Small Group Kit contains the Building Blocks DVD Set, 12 Building Blocks Study Guides, and a keepsake building block.
The Building Blocks Couples Kit contains the Building Blocks DVD Set, 2 Building Blocks Study Guides, and a keepsake building block.
Do you ship overseas?
INTERNATIONAL ORDERS OTHER THAN CANADA
Please call the Love and Respect offices at 616-951-7300 between 9am and 4:00pm Eastern Time, or email us at firstname.lastname@example.org, and we will assist you in finding the best shipping options available to you. Delivery time will depend upon the shipping method you select. Please have the complete shipping address available at the time you contact us.
What address should I use when returning my product?
Please include your name and package invoice with your return order to:
Advanced Fulfillment Inc.
Attn.: Love and Respect Ministries
955 Godfrey Ave SW
Grand Rapids MI 49503
Is there a discount code for Live Conference Registrations?
There are no discount codes for Live Conference Registrations.
What should I know about single course subscriptions?
- If you purchase one of the courses that is available as a stand alone subscription, you will have access to that course and nothing else on the site so it will "feel" like you are not logged in and on a non-member site, which you technically are. But you can navigate to the course you paid for and you will have access.
- There is no free-trial to the site with a single course subscription.
- Your subscription will renew at the end of one year.
- You may cancel it any time and it will not renew.
- If you believe you want to upgrade to the full membership, we will do our best to work with you to provide a coupon that offsets what you paid for the single course.
What is the difference between the streaming conference and the DVDs?
The streaming version and the DVDs is a recording of the same Love and Respect Conference.
How soon will I receive my refund for a returned product?
Once our distributor notifies us of your return, a refund will be issued via the credit card used to place the order. Any restocking fees will be applied to the refund before it is issued.
Orders are typically shipped the next business day. There may be delays due to incorrect address, weather, etc. Orders placed on weekends and holidays will be processed the next business day.
Holidays may affect the carrier’s shipping time by 2-4 shipping days, depending when the holiday falls.
Please note: Shippers picking up from a distributor consider the first day of shipping the day after they have picked up the package and processed it through their facility.
Your products will ship from our distributor in Michigan, so the farther you are located from Michigan the longer it will take for you to receive your order. Following are estimated delivery times only.
When will there be a Live Conference in my area?
A listing of live conferences is available for you here.
It says I am logged in but I can't access any content?
One possibility is that you only completed the first step when signing up. You created a user account but did not complete the next page to start the free trial where you input your payment information to be used when the free trial is over. You can still do this by clicking on buttons that say Start Free Trial or Free Trial or Sign up.
I see Building Blocks Volume 1 on the website. Are there more volumes to this set?
Currently there is only 1 volume in the Building Blocks series. There are still plans for Volume 2 in the future but that has not occurred yet.
United States Postal Service (USPS)
USPS ECONOMY (MEDIA MAIL) SHIPPING
This method typically ships via the U.S. Postal Service and should arrive in 12-17 (or more) Business Days (fewer days for states nearest to MI, more for states farthest from MI). This method is NOT trackable, and is not considered priority for delivery by the USPS. Expect longer arrival times using this method.
USPS PRIORITY MAIL SHIPPING
This method typically ships via USPS Priority Mail and should arrive in 3-5 Business Days. This method is trackable and will include a tracking number on the shipping confirmation email sent to you. Please be aware that once sent to you, the shipping confirmation number may take several hours to show up on the shipper’s tracking system.
USPS PRIORITY MAIL INTERNATIONAL TO CANADA SHIPPING
Love and Respect uses USPS Priority Mail International for all orders to Canada. It is our experience that orders shipped via this method travel through customs much more easily and arrive to you sooner. Allow 12-14 business days for delivery.
How do I sign up to host a Live Conference?
If you or someone in your group has a vision to build and strengthen marriages and would like to partner with us for a Love and Respect Live Conference, please go to our events page to find out more.
You will be able to submit a hosting form and someone will be in touch with you as soon as possible.
Are replacement discs available for any of my DVD sets?
Yes, replacement discs for any of the current DVD sets are available for $10/each, which includes USPS Priority Mail shipping. Email us at email@example.com or call 616-951-7300 and someone will help you order the correct DVD(s).
United Parcel Service (UPS)
UPS STANDARD SHIPPING
This method typically ships via UPS and should arrive in 4-9 Business Days. This method is trackable and will include a tracking number on the shipping confirmation e-mail. Please be aware that once sent to you, the shipping confirmation number may take several hours to show up on the shipper’s tracking system. NOTE: UPS CANNOT deliver to a PO Box or an APO address. If you want your package delivered to a PO Box / APO address please select USPS Priority Mail shipping.
UPS SECOND DAY AIR
Orders placed before 7:00am Eastern Time on a business day will be delivered in 3 business days. Orders placed after 7:00am Eastern Time will be processed the following business day, and will be delivered in 4 business days. This method is traceable and will include a tracking number on the shipping confirmation e-mail.
UPS NEXT DAY AIR
Orders placed before 7:00am Eastern Time on a business day will be delivered the next business day. Orders placed after 7:00am Eastern Time will be processed the following business day, and will be delivered in 2 business days. This method is trackable and will include a tracking number on the shipping confirmation e-mail.\
Will Emerson and Sarah be speaking at the Live Conference?
Yes. Both Emerson and Sarah Eggerichs speak and appear live at each Live Conference.
Can you buy just the Building Blocks DVD Set, without any study guides?
The Building Blocks DVDs are only available as part of the Small Group Kit or the Couple’s Kit.
Does the Love and Respect Workbook go along with the DVD Set?
The Love and Respect Workbook is designed to go along with the Love and Respect Book and is not designed to use with any of the DVD sets we offer.
I ordered the Building Blocks Study Guide (single) or Building Blocks Study Guide 10-Pack, but it is missing the DVDs.
The Building Blocks Study Guide for $10 and the Building Blocks Study Guide 10-Pack for $80 are just the study guides – they do not come with the DVDs. You need to purchase the Building Blocks Small Group Kit or the Building Blocks Couple’s Kit to receive the DVDs.
I ordered the 10 Week Workbook (single) or 10 Week workbook 10-Pack, but it is missing the DVDs.
The 10 Week Workbook for $14 and the 10 Week 10-Pack for $100 are just the study guides – they do not come with the DVDs.
Is there a “look into” feature for books/workbooks to preview the material (like on Amazon)?
No, not at this time. Please refer to the product description included with each item in the store for more information.
Is the book, Love and Respect, available in other languages?
The book is available in over 30 languages! Please contact us at firstname.lastname@example.org to learn if the book is available in the language you would like.